Reference

Terms That Govern Your Account on Most Palay

Your use of Most Palay is subject to the terms set out here, and access depends on your local law and the eligible regions we serve.

Account EligibilityJurisdiction ConditionsData & PrivacyPayment TermsPolicy Updates
Most Palay Terms That Govern Your Account on Most Palay
POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, need to request a data correction, or want to understand how a specific policy applies to your account, our support team handles these directly. You do not need to go through a third party — contact us through any of the channels below and we will respond with the relevant policy detail.

Live Chat Open the chat window from any page on the platform. Available for account and policy questions during our active support hours.
Email Support Send your query to our support address for written policy clarifications, data requests, or formal account concerns. We respond in writing.
Account Help Centre The Help section in your account dashboard covers common policy questions, withdrawal conditions, and how to update your registered wallet details.
ACCOUNT SECURITY

How We Protect Your Account and Data

Security on Most Palay is built around your account credentials and your registered payment wallet. We use encrypted connections across the platform, and your bKash, Nagad, or Rocket wallet details are stored against your account profile — not shared with third parties outside the payment processing path. You can request a correction to your account data or ask what we hold by contacting support directly.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable financial record obligations. You may request deletion subject to those requirements.

Cookie Use

We use session and functional cookies to keep you logged in and to remember your wallet preference. No third-party advertising cookies are placed without disclosure in our cookie notice.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To access, correct, or request removal of your personal data, contact our support team in writing. We will respond within the timeframe required under applicable rules.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If your question is not here, reach us through live chat or email.

That depends on your specific location and the applicable local regulations. We do not confirm legality for any individual region — check your local law before registering.

Accounts opened from regions where access is not permitted may be suspended and any pending withdrawals held pending review. Eligibility is your responsibility to confirm.

Yes. Contact our support team in writing and we will provide details of the account data we hold, subject to identity verification and applicable data rules.

Go to your account profile, select the payment section, and submit the updated wallet number. Support will verify the change before it takes effect on withdrawals.

The governing law is stated in the full terms document. Where local law in your jurisdiction conflicts with our terms, local law takes precedence to the extent required.

We publish updates on this page with a revised effective date. Continuing to use the platform after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.