Reference

Terms and Conditions for Most Palay Accounts

These terms set out what you agree to when you open and use a Most Palay account. Access and eligibility depend on your local law and the regions we currently support — please read this page before you deposit or place any wagers.

Account Holder ResponsibilitybKash, Nagad & Rocket Payments CoveredJurisdiction-Dependent AccessAge and Eligibility Checks Apply
Most Palay Terms and Conditions for Most Palay Accounts
CONTACT AND QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about your account rights, our support team handles account and payment queries directly. Players in Dhaka and across Bangladesh can reach us through the channels below — response times vary by channel, but we aim to pick up account-related queries before they affect your access or pending withdrawals.

Live Chat Available inside your logged-in account dashboard. Use this for urgent queries about a pending withdrawal, a blocked deposit, or an account verification step.
Email Support Send detailed account or terms queries to our support address listed in your account settings. Attach any relevant transaction references to speed up the review.
Account Help Centre The Help Centre inside your account covers common questions about payment limits, identity verification, and account closure steps — check there first for quick answers.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights

Your account data — name, mobile number, payment wallet details — is held only for the purpose of running your account and processing transactions. We do not share your bKash, Nagad, or Rocket wallet numbers with third parties outside of payment processing. Session data and cookies are used to keep you logged in and to detect unusual access patterns; you can clear cookies at any time, but doing so will end your active session.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.

Data Retention

We keep transaction records for as long as required by our operating obligations. Account data is retained while your account is active and for a defined period after closure.

Cookie Use

We use session cookies for login continuity and analytics cookies to understand how the account dashboard is used. No third-party ad cookies are placed without disclosure.

Requesting Changes

To update your registered name, mobile number, or wallet details, submit a request through support with proof of identity. Changes affecting payment routing take up to two business days.

Your Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If your question is not here, use live chat or email support — details are in the Contact section above.

We update these terms when our operations or legal requirements change. The revised version is posted here with the change date. Continuing to use your account counts as acceptance of the updated terms.

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers are held for review and may be returned if the names do not match your account details.

Access depends on local law and the eligible regions we support. If your location falls outside those regions, your account may be restricted until eligibility is confirmed. Check your local regulations before opening an account.

Contact support through live chat or email with your account ID and your request. We will confirm receipt and handle it within the timeframe our operating obligations require.

We check that the name on your registered mobile wallet — bKash, Nagad, or Rocket — matches the name on your Most Palay account. You may be asked to provide a copy of a valid ID if there is a discrepancy.

You can request account closure through support. Any remaining balance must be withdrawn to your verified wallet before closure is finalised. Pending transactions are settled before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.