Reference

How Most Palay Handles Your Personal Information

Your account data stays with us — not shared, not sold. When you deposit via bKash, Nagad, or Rocket, the payment details you enter are processed through encrypted channels and held only as long as your account needs them.

Encrypted account databKash, Nagad, Rocket payment privacyRight to request deletionNo third-party data salesBangladesh-region data handling

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply industry-standard security practices across every layer of your account — from the moment you enter your bKash number to the point your withdrawal clears. Here is how we handle the four areas that matter most to your privacy.

Encryption and Storage

All personal and payment data is encrypted in transit using SSL and stored on access-controlled servers. Your bKash, Nagad, and Rocket details are never stored in plain text.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for the duration your account is active plus the period required by applicable law. When retention ends, data is deleted or anonymised — not archived indefinitely.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or the in-account help centre and we will process it promptly.

What This Privacy Policy Covers

Most Palay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Most Palay collects the information you provide when you open an account — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically when you access the platform from your mobile

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or desktop browser. This data is used to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your personal information to advertisers or unrelated third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to
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what those services need to complete your transaction. We retain your account data for as long as your account is active and for the period required under applicable law. If you close your account, we will delete or anonymise your personal data in line with our
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retention schedule, except where legal obligations require us to keep certain records. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles these requests directly. You can reach us through live chat on the platform, by email, or through the in-account help centre. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Team online

Live Chat

Open the chat widget from any page on Most Palay. Our support team can log your data request and escalate it to the right team.

Email Support

Send your data request to our support address listed in the account help section. Include your registered contact detail so we can verify your identity.

In-Account Help Centre

Common Questions About Your Privacy on Most Palay

These are the questions we hear most often about how your data is handled. If your question is not here, reach us through live chat or the help centre.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected automatically when you access the platform.

Payment details are passed to the relevant processor to complete your transaction. We do not store your full wallet credentials. Only transaction references are kept for account records.

Yes. Submit a data access request through live chat or the in-account help centre. We will verify your identity and provide the relevant data within a reasonable timeframe.

Contact support via live chat or email with a deletion request. We will process it in line with our retention policy and confirm once your data has been removed or anonymised.

We share data only with payment processors like bKash, Nagad, and Rocket — and only what is needed to complete your transaction. We do not sell personal data to advertisers.

This policy applies where local law and eligible regions permit. Your use of the platform and the rights available to you depend on the laws applicable in your location.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us AccountRegister

How Most Palay Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Privacy

Live Chat

Email Support

In-Account Help Centre

Common Questions About Your Privacy on Most Palay

01 What personal data does Most Palay collect when I open an account?

02 Is my bKash or Nagad payment information stored on your platform?

03 Can I request a copy of the data Most Palay holds about me?

04 How do I ask Most Palay to delete my account data?

05 Does Most Palay share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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